SALES CONDITIONS

ACCEPTANCE OF TERMS 

The present general terms and conditions of sale define the contractual relationship between Pitlane Works hereafter referred to as “we” on behalf of www.pitlaneworks.com, hereafter referred to as the “site” on our side and any natural person or legal entity making a purchase on the site for itself or for a third party, hereafter referred to as “you” on the other side.

Before confirming the order, the customer acknowledges having read the general conditions displayed and declares to accept them.

PAYMENTS

We offer the choice for payments by PayPal, Apple PAY, TWINT or Direct Bank Transfer. They are the most secure payment platforms for any transaction on web shops, but you have to create an account and add your Credit Card to your account.

However, if you don’t have a PayPal account, you can make a bank transfer to our account, with our bank details that we will send you with order confirmation. We will process your order only after the validation of the transaction by our Bank.

Please mention your order number and customer ID, so that we can quickly identify you and process your order.

DELIVERIES & DELIVERIES SCHEDULES

Items on stock are sent by post within 48 to 72 hours (working days), after validation of the transaction. Shipping costs depend entirely on the nature of the product you are buying (size and weight). Shipments from abroad are always insured. However, Pitlane Works does not assume under any circumstances the loss or theft of a shipment (or the additional costs that are generated).

In the event that the articles are not available, the deadline is set according to the availability of the products from the suppliers. We recommend you to contact us at sales@pitlaneworks.com , to know the exact delivery schedules for products that are not in stock. In case of delay, you will be contacted one week prior to the deadline, to re-set the exact delivery schedule. Pitlane Works does not assume under any circumstances the delays caused by total or partial strikes at the supplier or transport company, import or operating bans, war, mobilization, riots, lockouts, fires and any case of force majeure.

For Liberty Walk and TRA Kyoto body kits, the production times are estimated at 5-6 weeks, after the validation of our transaction by those companies.

DISCRETION AND CONFIDENTIALITY 

All personal data is treated confidentially and will not be passed on to third parties for advertising purposes.

THE PRODUCTS 

The illustrations showing the products offered on our site are not part of the contractual field. In case of introduction of errors, the responsibility of Pitlane Works could not be engaged. The contents, as well as the technical specifications of the delivered products can be different from the information received from the suppliers or from those displayed on our website. However, we try endlessly to keep the information correct and updated on our website.

THE PRICES 

The prices displayed on pitlaneworks-store.com are indicated in net amounts, including VAT. Transport costs are not included in the prices indicated and they only appear at the time of Checkout. Depending on the size of the order, you will be contacted and receive the final quotation with the total shipping cost applicable, before proceeding your payment.

ORDER 

An order is confirmed once you have clicked on the button “I confirm my order” on the last tab “payment”. This confirmation is effective when the customer receives an e-mail from our site www.pitlaneworks.com indicating that the order is being processed. In case of error in the data entry of the recipient, Pitlane Works cannot be held responsible for the non-sending of the order.

Any person placing an order on a private basis on our site declares to be 18 years old (or more) and to have the legal capacity or failing that a parental authorization allowing him to contract it.

DAMAGE DURING DELIVERY AND DELIVERY ERRORS

Damage due to transport must be reported to the carrier on receipt of the goods, failing which the customer shall be liable for any damage to the goods. Although this should never happen, for delivery or order errors, returns beyond 30 days (from receipt of the product) will no longer be accepted or refunded.

RETURNS 

In the event of a delivery error or defective products, a request for return by e-mail is mandatory within 30 days after the damage has occurred or for order errors within 30 days after receipt of the item. Otherwise, the goods will not be taken back or refunded.

If an item ordered is defective, we undertake to provide you with an identical item or an item of the same price and quality in case we do not have the product originally ordered in stock. The return costs are always at the expense of the customer. The guarantee varies according to the recommendations of the manufacturer of the part. In case of need contact us for more information.

Important: Items having a discount or special order (ordered from Overseas for example) are in no case taken back.

However, at the discretion of Pitlane Works, if a trade-in is accepted, it is only possible against a payment of 20% of the catalogue price of the item (Re-stocking Fees).

GUARANTEES

Only products delivered with a certificate of approval are guaranteed. Items intended for competition or closed road use are therefore excluded from any guarantee. Wearing parts have no guarantee, for example: brake discs or pads, shock absorbers and others. If you are in doubt as to whether your part is considered a wearing part, please contact us.

The assembly of the parts must be carried out by a professional registered as a Garage. The warranty period is 12 months from the date of purchase. Pitlane Works does not directly offer a warranty on the items, it is the warranty of the product manufacturer that must be exercised. We only sell products from the manufacturer directly, so we apply the warranties established by the manufacturers.

REFUNDS

After approval and validation of the refund procedure, a refund will be made within 30 days after the parts to be returned are received at Pitlane Works. Of course, the goods must be in new condition and packed in the original packaging.

OUR RESPONSIBILITY

Without limiting the scope of these terms and conditions, in no event shall Pitlane Works be liable for any indirect, incidental or consequential damages of any kind arising in connection with our products, their use, sale or this site. The responsibility of Pitlane Works will, in any case, be limited to the amount of the order and will not be held responsible for errors or omissions which could have remained despite all the precautions taken in the presentation of the products. The guarantees on the products are with the good will of the producers.

PERFORMANCE PARTS

In any case Pitlane Works could be held responsible for the bad installation or the installation being carried out by workshops or individual parties.

DATA PROTECTION 

All personal data is treated confidentially and will not be passed on to third parties for advertising purposes.

DISPUTES

The place of jurisdiction is Geneva.

The legal relations are subject to Swiss law in substance.

FORM OF THE COMPANY

Pitlane Works is a sole proprietorship company.

Last Update of this Document:

PITLANEWORKS Paulo Cristovao

Avenue du Devin-du-Village 3

1203 Geneva

Geneva, 4.06.2020